Hi there, I’m Tiago!
I’m a Toronto-based mixed-methods UX & Accessibility Researcher. I use my rich background in scientific research and design to leverage user insights, address business challenges, and drive meaningful solutions.
My Work
If you are interested in any projects, send me an email and I’ll reach out to provide you access
Ting Fiber Internet
Non-Activations Study 🔒
This study aimed to uncover the main reasons why customers who order Ting Internet end up not activating their services
Hover - Domain names
Search and Checkout Cart Accessibility 🔒
The objective of this project was to identify accessibility pain points and blockers in Hover's domain name search feature and checkout cart.
Tucows OpenSRS
Pricing Section Redesign 🔒
This study aimed to assess the effectiveness of the pricing section, which presented unique challenges due to untested pricing plans differing from industry standards.
Ting Fiber Internet
Knowledge Base: Benchmarking study
This study aimed to benchmark Ting Internet Knowledge Base performance and user experience against a competitor to create a baseline for future redesigns.
